Home Forums Let's Talk About Managing Complex Parent Support Cases Resources from the Region 3/4 Conference Presentation

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    Debra Jennings

    Nelsenia Ramos (Region 4 PTAC), Jacey Tramutt (Region 5 PTAC), Debra Jennings (Center for Parent Information & Resources) led this session at the Region 3/4 Conference
    Parent Center staff can improve their abilities to set appropriate boundaries and take care of themselves while providing intense support to individuals who are experiencing anxiety, depression, and trauma. Come interact with other Parent Center staff to exchange ideas and learn new strategies to support our work through group analysis of real case studies. Hear information on ethical decision making, identifying highly charged cases and recognizing the barriers to ongoing intense support. Learn tips for seeking support from other staff/organizations; knowing how to disengage when the crisis is over; and practicing stress management and ways to reenergize. Participants will receive access to a collection of resources to add to their toolbox.

    Debra Jennings

    I. Parent Centers outlined characteristics of complex cases. Here are their thoughts, what would you add or further detail:

    – Parents seem hopeless/desperate convey a sense of loss;
    – Parents are angry and emotional;
    – Mental health issues of the parent and/or child
    – Staff feel that the parent is being manipulative
    – Parents lack trust and/or are fearful
    – Families have experienced disaster and/or trauma
    – Family has need across a number of systems
    – There are language and/or cultural barriers
    – Child’s behaviors have resulted in inappropriate disciplinary actions, use of seclusion or restraint, placements in alternate settings
    – Students and families are being penalized for truancy
    – Families/parents are undocumented
    – Parents have medical needs and/or disabilities


    Parent’s literacy level may require a different approach of support to encourage her/his participation and understanding.


    Parents do not have a basic understanding of their child’s disability and/or roles of service providers

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