Updated August 2023

Reporting your Parent Center’s activities accurately for the 2022-2023 program year is an important task. This page gives you two different scenarios of training, support and assistance you might offer to a parent, and illustrates how the various contacts and activities would be counted and recorded in the Data Collection.

Scenario 1

Ms. Example calls to find out how to deal with her daughter being suspended.  She leaves a message with your Parent Center’s receptionist. You call Ms. Example back, reach her voice mail, and leave a message asking her to call back.

Ms. Example calls back with her question about her daughter’s suspension from school, is connected to your staff person, and receives information and coaching on how to work with the school to get her daughter back in school with the help she needs.

You ask Ms. Example some demographic questions and find out that Ms. Example self-identifies as the African-American parent of a 16-year-old child with a learning disability and an emotional disturbance.

She does not identify as Hispanic but she states that her daughter’s dad is Hispanic and her daughter identifies as Hispanic.

You ask her if she would like to sign up for your e-newsletter, and she provides you with her email address.  She receives six e-newsletters during the reporting period.

Ms. Example emails you back with questions about her child’s IEP as a follow up to the information you provided, and you respond by email.

Ms. Example leaves a message two weeks later thanking you for your help and sharing with you the good news that her daughter is back in school.

She also finds your Center on Twitter and Facebook and follows you on both.

How would you count this experience with Ms. Example?

Individual Assistance Contacts

  • There have been two (2) contacts with Ms. Example (the first phone call when you responded to her initial call and the email you sent in response to her follow-up email) for Individual Assistance.
  • One contact is counted under phone calls, and one contact is counted under electronic modes.

Demographic Information

  • Her daughter is counted twice in the Federal disability category, under both learning disability and emotional disability.
  • Her daughter is counted as African-American (race) and Hispanic (ethnicity) in the demographic data.

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Scenario 2

Ms. Example signs up to attend a training on IDEA Rights and Responsibilities.  At the session, she signs your attendance sheet with her name but not her contact information.

At the training, she picks up your flyer for your three-part webinar series on discipline. She participates in the first webinar while it’s being held live, but downloads recordings of the other two webinars.

A month later, she calls you back with a question about her son, who is 12 months old and who doesn’t seem to be developing like he should. You explain to her the process for calling her local early intervention system and how to ask for a multidisciplinary evaluation.

She calls you back and says her son was evaluated and found eligible for early intervention services, but now she needs help understanding the results of the evaluation. You arrange to meet her in the office to go over the results of the evaluation with her.

During the meeting in the office, it’s apparent that she will need additional support at the IFSP meeting and that she meets your center’s criteria for going to that meeting. You meet with her two more times to prepare her for the meeting, and you attend the IFSP meeting with her.

How would you count this experience with Ms. Example?


  • She counts once (1) for the in-person training she attended.
  • She counts three (3) times for the trainings she attended virtually

Individual Assistance

  • She counts once (1) for the phone call where you discussed her son.
  • She counts three (3) times for the in-person meeting with parents (once (1) for the first meeting and twice (2) for the two meetings to prepare for the IFSP).
  • She counts once (1) for the IFSP meeting you attended to support her.

Demographic Information

  • Her son counts as one (1) child who’s disability is suspected when she made her initial phone call and then again as one (1) child with a developmental delay once he’s found eligible for services.

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